2024 Auto Repair Shop Trends: What You Need to Know and Do Now

Posted by JMC Team on 19th Jan 2024

Every new year, there is speculation on how the industry is going to behave. And it's wise to know about trends and bigger changes that will impact auto repair shops. This is why we researched the most important trends for 2024 in the auto repair industry. And we want to share with you what the future holds for your industry.

What are the most important trends that will affect your business in 2024? How can you prepare for these changes and take advantage of the opportunities they offer? In this blog post, we will answer these questions. Moreover, we'll provide you with some practical tips that will help you grow your auto shop in 2024. Let's start.

Electric and hybrid vehicles

One of the most significant trends is the demand for electric and hybrid vehicles. Electri cars are becoming popular, so auto repair shops will need to invest in specialized training and equipment. According to a report by Mordor Intelligence:

The US electric vehicle market is expected to register a CAGR of 17.1% during 2019–2024, reaching a market size of USD 143.3 billion by 2024.

In simple words, more customers will be looking for qualified technicians. Thus, you'll handle complex electrical systems, batteries, and charging stations for these cars.

Take advantage of this trend. Electric cars are an opportunity to grow your auto shop in a competitive industry. Stay up-to-date on the latest innovations in electric and hybrid vehicle technology. Start seeking out training and certification programs. So you can enhance your skills and knowledge in this area.

Besides, consider investing in the necessary tools and equipment. You'll need to work with the right tools to perform diagnostics, repairs, and maintenance on these vehicles.

Electric cars and the auto shop industry

AI for auto shops

Another trend is the increasing use of technology in auto shops. Technology can help repair shops improve their efficiency, quality, and customer satisfaction. For instance, AI developments will help with vehicle inspection.

In fact, AI can reduce the time and cost of vehicle inspection by using cameras and sensors to detect damage and defects. Remember that customer trust is key. And AI can enhance customer satisfaction by providing transparent and accurate reports.

Additionally, technology can help repair shops connect with their customers. Now you can lead customers through online platforms, mobile apps, and social media. These tools can help with online booking, payment, feedback, and loyalty programs.

Prepare for this trend!

Auto shops should explore the different types of technology that can benefit their business and customers. Adopt the technology that suits their needs, budget, and goals. Train their staff on how to use the technology effectively and efficiently. Also, use them to communicate with customers through channels that they prefer and are comfortable with.

Average age of vehicles on the road

A third trend is the rising average age of vehicles on the road.

As vehicles become more durable and reliable, owners tend to keep them longer. According to IBISWorld:

The average age of light vehicles in operation in the US was 11.8 years in 2018 and is projected to increase to 12 years by 2023.

This means that older vehicles will need more frequent maintenance and replacement parts. Repair shops that can cater to this segment will have a steady source of revenue and demand. But they will also need to keep up with the changing technologies and regulations of newer vehicles as well.

Make the most of this trend!

Stay informed on the latest standards and requirements for vehicle safety and emissions. And offer a wide range of services and parts that can meet the needs of both older and newer vehicles.

Repair shops must provide preventive maintenance and inspection services. These can extend the lifespan and performance of older vehicles. Also, educate your customers on the benefits of regular maintenance and repair for their vehicles.

rising average age of vehicles on the road.

Increasing competition from dealerships

A fourth trend is the increasing competition from dealerships that offer repair services as well.

As dealerships try to keep their customers after sales, they use post-sales tactics. In fact, they offer incentives like warranties, discounts, and loyalty programs. This is challenging for independent repair shops. It is hard to compete with dealerships' resources, reputation, and customer base. You must keep track of their competitors' strategies, prices, and promotions.

But, you can prepare for this trend!

Auto shops can differentiate from dealerships by offering personalized, flexible, and affordable services. It's your opportunity to build strong relationships with your customers. Provide excellent service, quality workmanship, and honest advice. These are assets in the auto repair shop industry right now.

Additionally, partner with local businesses, community organizations, or online platforms. They can help them reach new customers or referrals.

Take advantage of the upcoming trends in the auto repair industry in 2024.

These are some of the most important trends that will shape the US auto repair shop industry in 2024. By being aware of them and preparing for them, auto shops can succeed in the new year.

Remember, you can contact us at anytime. Call us if you need help with auto shop equipment, or if you want to collaborate with us, write us an email. We are here to help you achieve your auto shop goals.

If you want to learn more about these trends, visit our ounces websites and let us know your thoughts in the comments.