Frequently Asked Questions
JMC Automotive Equipment
Have questions about ordering, shipping, financing, installation, returns, or product selection? Below are answers to common questions from JMC Automotive Equipment customers.
General Questions
What does JMC Automotive Equipment sell?
JMC Automotive Equipment sells automotive shop equipment, including car lifts, tire changers, wheel balancers, air compressors, alignment equipment, spray booths, paint booths, frame machines, shop tools, and other equipment for auto repair shops, body shops, dealerships, tire shops, fleet operations, and diesel shops.
Does JMC Automotive Equipment manufacture its own products?
JMC Automotive Equipment is primarily a distributor and reseller of equipment from third-party manufacturers. Product design, engineering, specifications, certifications, and manufacturer warranties are handled by the manufacturer unless otherwise stated.
Can JMC help me choose the right equipment?
Yes. Our team can help you compare products, review specifications, check compatibility, and recommend equipment based on your shop size, vehicles serviced, budget, and business goals.
Before purchasing, customers are responsible for confirming product dimensions, electrical requirements, air requirements, concrete requirements, ceiling height, installation needs, and local code requirements.
Do you work with auto repair shops and commercial businesses?
Yes. We work with independent auto repair shops, body shops, tire shops, dealerships, fleet operations, diesel shops, schools, municipalities, government departments, and commercial facilities across the United States.
Ordering Questions
How do I place an order?
You can place an order directly through our website or contact our sales team for help.
Phone: 800-562-4791
Email: info@jmcautomotiveequipment.com
For large equipment packages, commercial projects, or multi-product orders, we recommend contacting our team before placing the order.
Can I request a quote before buying?
Yes. You can request a quote for individual products or complete shop equipment packages. Please include the product name, model number, delivery ZIP code, business name, and any special delivery requirements.
Are prices guaranteed?
Prices are subject to change due to manufacturer pricing, availability, tariffs, freight costs, promotions, and website errors. We reserve the right to correct pricing errors or update pricing before an order is finalized.
What payment methods do you accept?
JMC may accept credit cards, wire transfers, ACH, financing, leasing, and other payment methods at our discretion. Orders may not be processed or shipped until payment has been received, approved, or verified.
Financing Questions
Does JMC offer financing?
Yes. Financing or leasing options may be available through third-party financing providers. Financing approvals, rates, payment terms, fees, and conditions are handled by the financing provider, not JMC Automotive Equipment.
Is financing approval guaranteed?
No. Financing approval is not guaranteed. Approval depends on the third-party financing provider's requirements, credit review, application details, and underwriting process.
Can I finance a full shop equipment package?
In many cases, yes. Customers may be able to finance larger purchases or complete equipment packages, depending on the financing provider's approval. Contact our team for available options.
Shipping Questions
Where does JMC ship?
JMC Automotive Equipment currently ships within the United States. Some products may have shipping restrictions for Alaska, Hawaii, Puerto Rico, U.S. territories, remote areas, islands, or limited-access locations. Additional freight charges may apply.
How long does shipping take?
Standard delivery is typically 7 to 10 business days from the date of shipment, depending on product availability, warehouse location, carrier availability, freight requirements, and delivery destination. Shipping times are estimates only and are not guaranteed.
Do all products ship from the same warehouse?
No. Products may ship from different warehouses, manufacturers, or distribution centers. If you order multiple items, they may arrive separately, on different days, and through different carriers.
Do you offer free shipping?
Some products may qualify for free shipping promotions. Free shipping usually applies to eligible products and standard commercial delivery within the contiguous United States. It may not include liftgate service, residential delivery, inside delivery, limited-access delivery, remote delivery, re-delivery, storage fees, or other special freight services.
What is freight shipping?
Freight shipping is used for large, heavy, oversized, palletized, or crated items such as car lifts, tire changers, wheel balancers, compressors, and spray booths. Customers may need a forklift, loading dock, pallet jack, liftgate service, or unloading personnel.
Do I need a forklift to receive my equipment?
Some equipment may require a forklift, loading dock, pallet jack, tractor, crane, or other unloading method. If you do not have unloading equipment, you may need to request liftgate service before shipment. Liftgate service is not available for every product or destination and may cost extra.
Does freight delivery include inside delivery or installation?
No. Standard freight delivery does not include inside delivery, unpacking, assembly, installation, electrical work, anchoring, calibration, or training. Unless installation is specifically included in writing, shipping is delivery only.
Delivery & Damage Questions
What should I do when my shipment arrives?
Inspect the shipment carefully before signing the delivery receipt or Bill of Lading. Check for:
- Crushed boxes or broken crates
- Forklift punctures or torn shrink wrap
- Missing boxes or dented equipment
- Scratches, leaks, or loose parts
- Any signs of mishandling
If there is visible damage, write clear notes on the delivery receipt before signing.
What should I write on the delivery receipt if there is damage?
Write specific notes such as "Crate damaged on left side," "Forklift puncture on box," "One box missing," or "Equipment dented." Do not only write "subject to inspection" — freight carriers may not accept that as valid damage documentation.
What if the shipment is badly damaged?
If damage is severe, refuse the shipment and contact JMC immediately at 800-562-4791 or orders@jmcautomotiveequipment.com. Take photos of the product, packaging, freight label, and delivery receipt.
How long do I have to report freight damage, missing items, or incorrect products?
Damage, missing items, or incorrect products should be reported within 72 hours of delivery. Provide your order number, product name/model, tracking number, photos of the shipment, packaging, and delivery receipt.
What is concealed damage?
Concealed damage is damage discovered after delivery that was not obvious during the initial delivery inspection. Report it no later than 72 hours after delivery and keep all original packaging, crates, pallets, and materials until the claim is resolved.
Installation Questions
Does JMC install equipment?
Unless installation is specifically included in writing, JMC Automotive Equipment does not include installation with product purchases. Customers are responsible for hiring qualified installers and ensuring the site is ready.
What should I confirm before buying a car lift?
Before buying a car lift, confirm ceiling height, bay dimensions, concrete thickness and strength, electrical requirements, vehicle weight and dimensions, anchor requirements, garage door clearance, local code or permit requirements, installer availability, and freight unloading requirements. Buying the wrong lift creates expensive problems.
Can any mechanic install a lift?
No. Automotive lifts should be installed by qualified professionals who understand anchoring, leveling, safety locks, hydraulics, electrical requirements, and manufacturer instructions. Improper installation can cause equipment failure, vehicle damage, injury, or warranty denial.
Are permits required for installation?
Permit requirements vary by city, county, state, building type, and equipment type. Customers are responsible for checking local code requirements before installation.
Returns & Refunds
What is JMC's return window?
Eligible products may be reviewed for return within 30 days of delivery. Returns require prior approval and a Return Material Authorization (RMA). See our full Return & Refund Policy for details.
Can I return a product if I changed my mind?
No. JMC generally does not accept returns for buyer's remorse, incorrect product selection, customer change of mind, or failure to confirm site requirements. Because many products are large, freight-shipped, manufacturer drop-shipped, or special order, returns are limited and must be approved.
Are returns subject to a restocking fee?
Yes. Approved returns may be subject to a 30% restocking fee, plus return freight, original outbound freight, and other applicable deductions.
Can I return installed or used equipment?
No. Installed, used, assembled, modified, damaged, or altered equipment is generally not returnable.
What items are not returnable?
Non-returnable items may include special order products, custom products, made-to-order products, paint booths, spray booths, installed equipment, used equipment, electrical components, clearance items, final sale items, products missing original packaging, and manufacturer-restricted drop-shipped items.
How do I request a return?
Contact JMC before shipping anything back at 800-562-4791 or orders@jmcautomotiveequipment.com. Include your order number, product model, reason for return, photos, and any supporting information. Do not return any product without written authorization.
Warranty Questions
Do products include a warranty?
Many products include a manufacturer warranty. Warranty coverage varies by brand, product, model, component, and usage. Review the manufacturer's warranty terms before purchasing.
Is the warranty provided by JMC or the manufacturer?
In most cases, warranties are provided by the manufacturer, not directly by JMC Automotive Equipment. JMC may help facilitate communication, but final warranty approval is determined by the manufacturer.
What does a warranty usually not cover?
Warranty coverage may not include labor, travel, freight, installation costs, downtime, lost revenue, misuse, improper installation, electrical or air supply issues, lack of maintenance, normal wear and tear, or unauthorized repairs.
What information do I need for a warranty claim?
You may need your order number, product model, serial number, photos or videos, proof of purchase, description of the issue, installation details, and maintenance records if applicable.
Product Questions
Are product images always exact?
Product images are for reference only. Manufacturers may update colors, designs, accessories, packaging, or specifications without notice. Always review the written specifications and confirm important details before purchasing.
Are product specifications guaranteed?
We make reasonable efforts to provide accurate specifications, but manufacturers may change product details without notice. Customers are responsible for confirming critical requirements before purchasing, especially dimensions, capacity, electrical requirements, air requirements, and installation needs.
What if I am not sure which product is right for me?
Contact our sales team before ordering. Buying the wrong equipment can cost you money in freight, restocking fees, delays, and installation problems.
Phone: 800-562-4791
Email: info@jmcautomotiveequipment.com
Business & Customer Support
What are your customer service hours?
Monday – Friday, 8:00 AM – 6:00 PM EST
How fast does JMC respond?
We respond to most inquiries within 1 business day. Response times may vary during holidays, high-volume periods, manufacturer delays, or complex freight or warranty issues.
What information should I have ready when contacting JMC?
For faster support, have the following ready: order number, product name/model, delivery ZIP code, business name, phone number, photos if reporting damage, and tracking number or PRO number if available.
Website, Email & SMS
Will JMC contact me after I submit a form?
Yes. If you submit a form, request a quote, place an order, or contact us, JMC may contact you by phone, email, or SMS regarding your inquiry, product interest, quote, order, or support request.
Can I unsubscribe from marketing emails?
Yes. You can unsubscribe from marketing emails by clicking the unsubscribe link in the email or contacting us directly.
Can I opt out of SMS messages?
Yes. Reply STOP to opt out of SMS messages. Reply HELP for assistance. Message and data rates may apply. Consent is not a condition of purchase.
Contact JMC Automotive Equipment
For sales, quotes, shipping questions, returns, warranty support, or product guidance, contact us:
JMC Automotive Equipment
Mailing Address: 8 The Green, STE A, Dover, DE 19901
Warehouse & Operations: 340C Central Ave, Bohemia, NY 11716
Phone: 800-562-4791
Email: info@jmcautomotiveequipment.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Website: https://jmcautomotiveequipment.com
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