Here at JMC Automotive Equipment we value our customers and strive to provide the best service and the best solution when it comes to any warranty claim no matter how small.
As distributors for manufacturers we guarantee our service and stand by it 100%. All the products displayed on the JMC website have a limited warranty for each manufacturer.
Below we will mention different processes on how to make a claim with us depending on your need.
Returns
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with the Customer Success Manager to obtain a RMA # and return instructions.
You can also send an email/message through your JMC account or to info@jmcautomotiveequipment.com letting us know that you would like to return the item and the reason why you want to return it.
All return requests are manually reviewed and responded within 1 business day, but it will generally be within a few hours if the request is received during our normal business hours.
In order to obtain the credit from the returned item, this must be received from the manufacturer and must be inspected. The manufacturer will then issue a credit memo that will include restocking fees and return freight charges.
Once we receive the credit memo, we will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
Unopened Merchandise
You may return "unopened" products and accessories within 15 days of delivery.There is a restocking fee up to 30% which can be regardless of their condition and includes freight charges, this also applies to all production items.
Important Note: Heavy equipment can only be returned due to Manufacturer Defect or error and will be handled to the current situation. Contact us so that we can provide you with the return instructions. Depending on the reason for the return of the product we will provide you with the information.
Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Opened Merchandise
All unwrapped or unboxed products and accessories can be returned within 15 days of delivery, but will be subject to a 30% restocking fee to cover testing, cleaning and repackaging expenses.
Please get in contact with the Customer Success Manager to get the instructions to return the item. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. All returned items must be in salable condition with original materials and packaging.
* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
Special Order Items
There are no returns allowed for products which have been specially ordered for you and dropped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Cancellations
All orders can be cancelled within a period of time once the order has been placed or before it gets shipped out.
To cancel an order and get a full refund, please contact us and we can cancel the order and issue you a complete refund.
If you do not cancel the order until after it has already been shipped, you may refuse the delivery once it gets to your location and this will be returned to the manufacturer. Keep in mind that it will then fall within our return policy guidelines.
Defective or Damaged Goods
All products must be verified and inspected once delivered to you before you sign the Bill of Lading/delivery receipt from the carrier.
All products with factory defects, missing parts or other problems originated prior to shipment can be reported as soon as this is delivered.
**Be aware, you have 72 hours in order to make the claim.**
Freight Delivery
If your product arrives damaged, please ”Refuse” or “Accept” and notes must be made on the bill of lading as to obvious damage. Pictures are very necessary in order to make the claim with the manufacturer.
Please contact us immediately so we can process the appropriate claims and coordinate with the manufacturer on what needs to be done.
If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
If you suspect concealed damage, take pictures of the damaged package and notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Ground Delivery (UPS, FedEx, etc…)
Most products shipped through ground will not provide or have a delivery receipt to be signed.
If you receive damaged goods, missing items, have this reported within the timeframe mentioned above in order to make the claim with the manufacturer and/or carrier. Make sure to have pictures of any damages caused to the packaging
Contact the Customer Service Success Manager to file a claim with the manufacturer. The response from the manufacturer can take up to 24-48 hours, We usually respond on the same day.