Warranty Policy
JMC Automotive Equipment
Last Updated: May 20, 2026
At JMC Automotive Equipment, we sell commercial-grade automotive equipment, shop equipment, tools, lifts, tire changers, wheel balancers, air compressors, paint booths, and related products from leading manufacturers.
Most products sold by JMC Automotive Equipment are covered by the manufacturer's warranty. As a distributor and reseller, JMC Automotive Equipment facilitates warranty support on behalf of our customers, but warranty terms, coverage decisions, and approvals are determined by the manufacturer.
This page explains how warranty coverage works for products purchased through JMC Automotive Equipment.
1. Manufacturer Warranty Coverage
Products purchased through JMC Automotive Equipment may be covered by the original manufacturer's warranty. Warranty coverage varies by brand, product type, model, component, and intended use.
Manufacturer warranties typically cover defects in materials and workmanship under normal use and proper installation. Coverage periods, terms, and conditions are set by each manufacturer and are subject to change.
JMC Automotive Equipment does not independently extend, modify, or guarantee manufacturer warranty terms. The manufacturer is the final authority on all warranty claims.
2. How to File a Warranty Claim
If you believe your product has a defect covered under the manufacturer's warranty, follow these steps:
Step 1 — Contact JMC Automotive Equipment First
Contact our team before attempting any repairs, modifications, or returning the product. We will help determine whether the issue is a warranty matter and connect you with the correct manufacturer process.
Phone: 800-562-4791
Email: orders@jmcautomotiveequipment.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Step 2 — Provide Required Information
To process a warranty claim efficiently, have the following ready:
- Order number
- Product name and model number
- Serial number (located on the product or packaging label)
- Date of purchase or delivery
- Description of the issue — what happened, when it started, and how the product was being used
- Photos or videos clearly showing the defect or issue
- Photos of the installation, if applicable
- Maintenance records, if applicable
Step 3 — Manufacturer Review
JMC will submit the warranty claim to the manufacturer or connect you directly with the manufacturer's warranty department. The manufacturer will review the claim and determine whether it is covered under warranty.
Warranty reviews may take time depending on the manufacturer's process, the complexity of the issue, and parts availability.
Step 4 — Resolution
If the warranty claim is approved, the manufacturer may provide one or more of the following resolutions:
- Replacement parts shipped directly to the customer
- Repair guidance or technical support
- Authorized service technician dispatch (where available)
- Product replacement (at manufacturer's discretion)
- Store credit or refund (at manufacturer's discretion)
JMC Automotive Equipment does not control the resolution offered by the manufacturer. We will advocate on your behalf where possible.
3. What Warranties Typically Cover
While coverage varies by manufacturer, most warranties on automotive equipment cover:
- Structural defects in the product frame or body
- Hydraulic system defects (for lifts and jacks)
- Motor and mechanical defects under normal use
- Manufacturing defects in welds, materials, or components
- Electronic control failures caused by manufacturing defects
- Defective replacement parts supplied under a prior warranty claim
4. What Warranties Typically Do Not Cover
Most manufacturer warranties do not cover the following:
- Labor costs for installation, removal, or repair
- Travel costs for service technicians
- Freight or shipping costs for warranty parts or returns
- Damage caused by improper installation
- Damage caused by misuse, overloading, or operating outside manufacturer specifications
- Damage caused by unauthorized modifications or repairs
- Damage caused by inadequate maintenance or failure to follow maintenance schedules
- Damage caused by insufficient concrete, improper anchoring, or inadequate electrical supply
- Normal wear and tear, including cables, pads, seals, and consumable parts
- Cosmetic damage such as paint, scratches, or surface rust
- Damage caused by accidents, collisions, floods, fire, or environmental conditions
- Products used for commercial purposes beyond their rated capacity
- Products used in applications they were not designed for
- Consequential damages, including lost revenue, vehicle damage, or business interruption
- Products with removed, altered, or damaged serial number labels
5. Warranty Periods by Brand
Warranty periods vary by manufacturer and product line. The following provides a general reference only. Always confirm the specific warranty terms for your product by reviewing the manufacturer's documentation included with your purchase or by contacting JMC.
BendPak
BendPak products are backed by one of the strongest warranties in the industry. Car lifts typically carry a limited lifetime structural warranty on the mainframe, with additional coverage on parts and components. Specific coverage terms vary by model.
Tuxedo Distributors
Tuxedo car lifts and shop equipment typically carry a limited structural warranty on the mainframe with separate coverage periods for hydraulic components and parts. Specific terms vary by model.
JET Tools
JET Tools products carry manufacturer warranties that vary by product category, from 2-year to 5-year limited warranties on many metalworking machines and shop tools. Specific coverage depends on the product.
GEARWRENCH
GEARWRENCH hand tools typically carry a lifetime warranty against defects in materials and workmanship under normal use.
Other Brands
For warranty information on other brands carried by JMC Automotive Equipment, contact our team or refer to the documentation included with your product. Warranty terms are set by each manufacturer and are subject to change.
6. Registering Your Product
Some manufacturers require product registration to activate warranty coverage. Product registration may be done through the manufacturer's website using your serial number and purchase information.
JMC recommends registering your product with the manufacturer immediately after delivery to ensure full warranty coverage is active.
Failure to register a product when required may affect warranty eligibility. Check the documentation included with your product for registration instructions.
7. Warranty and Installation
Proper installation is critical for warranty validity. Most manufacturers require that equipment be installed by a qualified professional in accordance with the manufacturer's installation manual, safety guidelines, and all applicable local codes and regulations.
Warranty claims may be denied if the product was installed incorrectly, anchored improperly, connected to an inadequate electrical supply, or installed by an unqualified person.
Before installation, always confirm:
- Concrete thickness and strength meets manufacturer requirements
- Electrical supply meets manufacturer voltage and amperage requirements
- Ceiling height and bay dimensions are adequate
- Installer is qualified and familiar with the product
- All anchor hardware is installed per manufacturer specifications
8. Warranty Parts and Shipping
If a warranty claim is approved and replacement parts are provided, shipping costs for warranty parts may or may not be covered depending on the manufacturer's policy, the nature of the defect, and the timing of the claim.
In many cases, warranty parts are shipped at no cost to the customer for claims within the warranty period. However, shipping is not always guaranteed to be covered. JMC will clarify shipping responsibility when a warranty claim is submitted.
9. Out-of-Warranty Repairs and Parts
If your product is outside of the warranty period or the issue is not covered under warranty, JMC Automotive Equipment may be able to help you source replacement parts, connect you with authorized service providers, or provide technical guidance.
Contact our team to discuss out-of-warranty support options.
10. Limitation of Liability
JMC Automotive Equipment's role in warranty claims is limited to facilitating communication between the customer and the manufacturer. JMC does not independently warrant products beyond what is provided by the manufacturer.
JMC is not liable for warranty decisions made by manufacturers, delays in warranty processing, parts availability, labor costs, installation costs, lost revenue, vehicle damage, business interruption, or any consequential damages arising from product defects.
11. Contact Us for Warranty Support
If you have a warranty question or need to file a warranty claim, contact JMC Automotive Equipment:
JMC Automotive Equipment
Mailing Address: 8 The Green, STE A, Dover, DE 19901
Warehouse & Operations: 340C Central Ave, Bohemia, NY 11716
Phone: 800-562-4791
Email: orders@jmcautomotiveequipment.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Website: https://jmcautomotiveequipment.com
When contacting us about a warranty issue, please have your order number, product model, serial number, and photos of the issue ready for faster processing.
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