General Warranty

Any items received that fall into the warranty category, (inoperable, or manufacturer’s defect) should be handled under manufacturer’s written warranty conditions. Customer should call AMGO Hydraulic Corporation to have us troubleshoot problem by phone first. Warranty conditions will be provided with all shipments. We will happily assist customers with any warranty service.

AMGO Hydraulic Corporation offers one of the best warranties in the business with warranties as follows:

1. Steel Structure Components (including columns, carriages, lifting arms, top beam, floor cover, platform, cross beam, car drive-in ramp, scissor, base plate, etc.) Warranty for Five(5) Years
2. Hydraulic Parts (including cylinders, oil seal, oil hose, fitting etc.) Warranty for Three(3) Years.
3. Other Parts(not including consumption parts such as rubber pads), electrical components, power unit have Warranty for Two(2) Years.

Warranty coverage would be applicable to the 48 contiguous states. If outside the 48 contiguous states, please call AMGO Hydraulic Corporation. If warranty parts are needed, AMGO Hydraulic Corporation will send them out at our own cost at standard ground shipping rate. If customer needs parts more quickly, it will be the customer’s responsibility to pay for expedited shipping charges. AMGO Hydraulic Corporation will not compensate customers for down time when their equipment is out of service. AMGO Hydraulic Corporation will not compensate customers for time lost if freight is not delivered on the date or time estimated by the freight company.

It is the customer’s responsibility to inspect shipment at time of delivery and refuse shipment if damaged. You have the right to inspect package regardless of what the truck driver says. If item appears to not be damaged, but looks as if there is a possibility of damage, customer should make a note of it on the acceptance slip when signing for shipment. If an item has been damaged during shipment and customer has already accepted / received shipment, it is customer’s responsibility to file a claim with the shipping company. Customer must notify freight carrier and AMGO Hydraulic Corporation within 48 hours of any hidden freight damage. Customer must open all packages within 48 hours of receiving and inventory equipment to verify product was received complete and notify us within 48 hours if there are any problems or missing parts.

We incur many costs when processing and shipping orders. If the order is cancelled before the item has shipped, but after payment has been processed, we will credit customer minus a 3% merchant processing fee. This is a fee that merchant accounts charge on every transaction and is non-refundable.  Customers will be charged for shipping costs for any orders that are canceled after item has already shipped, but not yet received by customer. They may also be responsible for a restocking fee.

Warranty procedure:

In order to start a warranty claim, you need fill out completely (including date of purchase) the warranty card attached below, and then send it to technical.support@amgohyd.com. If this information is not provided, the factory will not support the claim.

Click here to download the warranty card

If you have any questions about warranty information, please contact us at 800-562-4791.