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Every auto repair shop can expect slow periods now and then, especially in a slow economy. When this happens—particularly when it drags on—a lot of shops might be tempted to lower their prices in an … read more

Making mistakes when marketing your small business can cost you big money, and this is perhaps even more true for businesses in the automotive industry. To help you avoid expensive mistakes that cou … read more

You might think you sell parts and labor. You’d be wrong. What you really sell is customer service—without good customer service, it doesn’t matter if you’re the cheapest, the best, the most conveni … read more

6 Steps to get a Sustainable Customer Service Program in auto repair shops. Recently, more businesses have talked a lot about customer service and how to mend issues with unhappy clients in an a … read more