Shipping Policy JMC

JMC Automotive Equipment
Last Updated: May 19, 2026

At JMC Automotive Equipment, we ship automotive equipment, shop equipment, tools, lifts, tire changers, wheel balancers, paint booths, compressors, and related products throughout the United States.

Many of our products are large, heavy, oversized, freight-shipped, manufacturer drop-shipped, or subject to warehouse and carrier availability. Because of this, shipping times, delivery methods, unloading requirements, and freight charges may vary by product and destination.

By placing an order with JMC Automotive Equipment, you agree to this Shipping Policy.

1. Shipping Methods

Orders may ship by:

  • FedEx
  • UPS
  • USPS
  • LTL freight carrier
  • Truckload freight carrier
  • Manufacturer-selected carrier
  • Third-party warehouse carrier
  • Local or regional delivery carrier

The shipping method depends on the size, weight, product type, manufacturer, warehouse location, and delivery address. JMC reserves the right to select the shipping method and carrier unless otherwise agreed in writing.

2. Domestic Shipping Only

JMC Automotive Equipment currently ships only within the United States.

We do not currently offer standard international shipping through the website.

Some products may not be available for shipment to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, remote areas, islands, or certain limited-access locations. Additional freight charges may apply to these locations if shipment is available.

3. Order Processing Times

Order processing times vary depending on product availability, manufacturer requirements, warehouse schedules, payment verification, fraud review, financing approval, and freight coordination.

Most in-stock items are processed as quickly as possible. However, processing times are not guaranteed.

Some orders may require additional confirmation before shipment, including shipping address verification, freight access confirmation, commercial or residential delivery confirmation, liftgate requirement confirmation, payment verification, financing approval, product availability confirmation, and special or manufacturer lead-time confirmation.

Orders are not guaranteed to ship the same day they are placed.

4. Delivery Timeline

Our standard delivery window is typically 7 to 10 business days from the date of shipment, depending on product availability, carrier availability, freight requirements, and delivery location.

This is an estimate only and not a guarantee.

Large or heavy equipment may require additional scheduling, freight coordination, appointment delivery, unloading arrangements, or warehouse processing time.

Delivery may be delayed due to manufacturer lead times, backorders, freight carrier delays, weather, holidays, supply chain disruptions, remote delivery locations, missed delivery appointments, incorrect shipping information, payment or financing delays, or carrier capacity issues.

JMC is not responsible for delays caused by freight carriers, manufacturers, warehouses, weather, incorrect customer information, or events outside our control.

5. Freight Shipping for Large Equipment

Many JMC products ship by freight carrier because they are oversized, heavy, palletized, crated, or commercially classified.

Freight-shipped items may include, but are not limited to: car lifts, alignment lifts, tire changers, wheel balancers, air compressors, paint booths, spray booths, frame machines, shop presses, heavy-duty equipment, large tool storage, and industrial machinery.

Freight delivery is different from standard parcel delivery. Customers are responsible for ensuring that the delivery location can safely receive the shipment.

6. Customer Responsibility for Freight Delivery

Before placing an order, customers must confirm that their delivery location can accommodate freight delivery.

The customer is responsible for:

  • Providing a correct delivery address and valid contact phone number
  • Being available for delivery scheduling
  • Ensuring truck access to the delivery location
  • Confirming whether the location is commercial or residential
  • Having unloading equipment available when required
  • Inspecting the shipment before signing
  • Noting visible damage on the delivery receipt
  • Reporting damage, missing items, or delivery issues on time

For many freight shipments, the carrier is responsible for curbside or dock delivery only. The carrier may not unload, move, unpack, assemble, install, or carry equipment inside.

7. Unloading Requirements

Large freight shipments may require a forklift, loading dock, pallet jack, tractor, crane, or other equipment for unloading.

Unless liftgate service is included or purchased, customers are responsible for unloading the shipment from the truck. Drivers are not required to help unload unless the service was purchased and confirmed in advance.

If the customer does not have proper unloading equipment or personnel available at delivery, the carrier may charge additional fees including re-delivery fees, storage fees, detention fees, liftgate fees, limited-access fees, and return freight fees. These fees are the customer's responsibility unless otherwise approved in writing by JMC.

8. Liftgate Service

Liftgate service may be available for certain shipments at an additional cost. It is not always available for all products, carriers, destinations, or product weights.

Liftgate service generally lowers freight from the truck to the ground. It does not include inside delivery, unpacking, assembly, installation, or movement into a garage, shop, warehouse, or job site.

If you need liftgate service, you must request it before shipment. If requested after the shipment has been dispatched, additional fees or delays may apply.

9. Residential, Limited-Access, and Special Delivery Locations

Additional charges may apply for deliveries to residential addresses, farms, schools, churches, government buildings, military bases, construction sites, storage facilities, remote areas, islands, locations without loading docks, or locations with restricted truck access.

If a customer provides an incorrect delivery classification, additional carrier fees may apply and are the customer's responsibility.

10. Shipping Charges

Shipping charges may be shown at checkout, included in the product price, quoted separately, or confirmed by a JMC representative.

Some products may qualify for free shipping promotions. "Free shipping" does not necessarily include liftgate service, residential delivery, inside delivery, limited-access delivery, remote area delivery, re-delivery fees, storage fees, appointment fees, expedited shipping, installation, or special handling.

JMC reserves the right to correct shipping errors, request additional payment for freight charges, or cancel an order if shipping costs were calculated incorrectly.

11. Free Shipping Promotions

Free shipping applies only to eligible products and eligible delivery locations, and is generally limited to standard commercial freight delivery within the contiguous United States.

Free shipping does not include extra carrier services unless expressly stated in writing.

If a customer returns a product that originally shipped free, the actual outbound shipping cost paid by JMC may be deducted from any approved refund.

12. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. JMC is not responsible for delays, failed deliveries, additional fees, or lost shipments caused by incorrect or incomplete addresses.

Address changes after an order is placed are not guaranteed. If an address change is possible, additional carrier fees, rerouting fees, or delays may apply.

13. Delivery Appointments

Some freight deliveries require the carrier to schedule a delivery appointment. Customers are responsible for answering carrier calls, responding to scheduling attempts, and being available during the scheduled delivery window.

If the customer misses a delivery appointment or is unavailable at the time of delivery, the carrier may charge missed appointment fees, storage fees, or re-delivery fees. These charges are the customer's responsibility.

14. Delivery Inspection Requirement

Customers must inspect all shipments before signing the Bill of Lading, delivery receipt, or carrier paperwork.

Inspect for: damaged packaging, crushed boxes, forklift punctures, broken crates, torn shrink wrap, missing pallets or boxes, dented equipment, scratches, and signs of mishandling.

If visible damage or missing items are present, write a clear note on the delivery receipt before signing. Examples:

  • "Crate damaged on left side."
  • "Forklift puncture on box."
  • "One box missing."
  • "Equipment dented."
  • "Possible concealed damage."

Do not write only "subject to inspection." Freight carriers may not accept that as valid damage documentation.

If damage is severe, refuse the shipment and contact JMC immediately.

15. Freight Damage

Shipping damage, missing items, or packaging concerns must be reported within 72 hours of delivery to be eligible for review or claim assistance.

To report damage, contact JMC immediately:

Phone: 800-562-4791
Email: orders@jmcautomotiveequipment.com

Please include your order number, product name/model, tracking number or PRO number, photos of the full shipment, packaging, freight label, damage, and delivery receipt, plus a description of the issue.

Failure to report damage within the required timeframe may limit or eliminate the ability to file a freight claim.

16. Concealed Damage

Concealed damage is damage discovered after delivery that was not visible during the initial delivery inspection. It must be reported no later than 72 hours after delivery.

Customers must keep all original packaging, crates, pallets, labels, and materials until the claim is resolved. Failure to keep packaging may result in claim denial.

17. Missing Items

If an item, box, accessory, part, or component is missing from your shipment, report it within 72 hours of delivery.

Please provide your order number, product name/model, photos of all received items and packaging, packing slip if available, and a description of what appears to be missing.

18. Refused Shipments

If a shipment is refused without prior approval from JMC, the customer may be responsible for original freight charges, return freight charges, storage fees, re-delivery fees, carrier handling fees, manufacturer fees, restocking fees, and administrative fees.

Refusing a shipment does not automatically qualify the customer for a refund. If the shipment is visibly damaged, contact JMC immediately for guidance before refusing or accepting the delivery.

19. Lost Shipments

If tracking shows a shipment is lost, delayed, misrouted, or delivered but not received, JMC will assist with carrier investigation where possible. Carrier investigations may take time and are subject to the carrier's process.

JMC is not responsible for stolen packages, incorrect delivery information provided by the customer, inaccessible delivery locations, or carrier delays outside JMC's control.

20. Backorders and Partial Shipments

Some orders may ship in multiple packages or from multiple warehouses and may arrive on different days, through different carriers, or with different tracking numbers.

If an item is backordered, JMC may ship available items first and ship the remaining items when available. Backorder dates are estimates and may change.

21. Special Order and Made-to-Order Products

Special order, custom, made-to-order, or manufacturer-built products may have extended lead times and may not be cancelable or returnable once the order has been placed, processed, or submitted to the manufacturer.

Lead times for these products are estimates only and may change due to manufacturer capacity, supplier availability, production schedules, or freight delays.

22. Installation Not Included

Shipping does not include installation, assembly, setup, electrical work, anchoring, permits, inspection, calibration, or training unless expressly stated in writing.

Customers are responsible for confirming site readiness, concrete requirements, ceiling height, electrical requirements, air requirements, unloading requirements, permit requirements, and local code compliance before placing an order.

JMC is not responsible for delivery delays, return requests, or installation issues caused by lack of site readiness.

23. Title and Risk of Loss

Title and risk of loss may pass to the customer when products are transferred to the carrier, unless otherwise required by law or agreed in writing. Customers are responsible for properly inspecting shipments and reporting delivery issues within the required timeframe.

24. Contact Information

For shipping questions, delivery issues, freight damage, or missing items, contact us:

JMC Automotive Equipment
Mailing Address: 8 The Green, STE A, Dover, DE 19901
Warehouse / Operations: 340C Central Ave, Bohemia, NY 11716
Phone: 800-562-4791
Email: orders@jmcautomotiveequipment.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Website: https://jmcautomotiveequipment.com

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